Your Privacy, Our Priority
At SpecsOnline, your trust is everything to us. We handle your personal information responsibly. We keep your data secure and use it only to enhance your experience. This policy explains what we collect, how we use it, and how we protect it.
Information We Collect
To provide you with the best service, we collect:
- Personal Details: Name, email, phone number, and address to process and deliver your orders.
- Face Scan Data: For our 3D try-on glasses feature and virtual glasses fitting.
- Payment Information: Credit or debit card details (encrypted for safety).
- Browsing Data: Information like the pages you visit and items in your cart, to improve our website experience.
- Cookies: To remember your preferences, make navigation easier, and personalize your shopping experience.
We may also collect demographic information, such as your postcode, preferences, and interests, or other information relevant to customer surveys and offers.
How We Use Your Information
We use your data to:
- Process and deliver your orders quickly.
- Provide personalized frame recommendations through virtual glasses fitting features.
- Improve website functionality and customer service.
- Send order updates and important notifications.
- Comply with legal obligations.
We will never sell your information to third parties.
How We Use Cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow us to modify the website to your preferences by gathering and remembering information about your needs and dislikes.
You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually update your browser settings to decline them if you prefer. However, disabling cookies may prevent you from taking full advantage of the website and all of our virtual glasses fitting features.
How We Protect Your Information
We take your privacy seriously. Here's what we do to protect your data:
- Use sophisticated encryption to secure sensitive details like payments.
- Restrict access to authorized personnel only.
- Regularly monitor our systems to prevent unauthorized access.
While we strive to keep your data safe, no system is completely secure. We recommend keeping your account password private to add an extra layer of security.
Your Rights
You have control over your data. You can:
- Request access to the information we store about you.
- Ask for corrections or updates to your personal details.
- Request deletion of your data (except where we are legally required to keep it).
- Opt out of promotional emails or communications at any time.
Simply contact us at info@specsonline.co to exercise any of these rights.
Cookies and Tracking Technologies
Cookies help us make your shopping experience smoother by:
- Remembering items in your cart.
- Keeping you logged in during visits.
- Personalizing product suggestions.
- Making your virtual glasses fitting smoother and faster.
You can control or disable cookies in your browser settings, though some website features may not function properly without them.
Sharing Your Information
We only share your data with trusted third-party services that help us:
- Process payments securely.
- Deliver your orders efficiently.
- Analyze website performance to improve your experience.
These partners are required to follow strict data protection rules and cannot use your data for anything other than the agreed services.
Third-Party Links
Occasionally, our site may link to external websites or services. We are not responsible for the privacy practices of these third parties, so please review their policies if you visit their sites.
Age Restrictions
SpecsOnline and our virtual glasses fitting are designed for individuals 16 and older. We do not knowingly collect information from anyone under 16. If we learn that a minor has provided personal details, we will delete that information immediately.
Policy Updates
We update this policy as needed to reflect changes in our practices or legal requirements. Any updates will be posted here, along with the date of the last revision.
Questions?
If you have questions or need more details, email us at info@specsonline.co. We’re here to help!